2023 Mission Report

Quality

Affordability

Equity

BCBS of Rhode Island Logo

2023

Mission Report

Blue Cross & Blue Shield of Rhode Island (BCBSRI) spent 2023 addressing problems that face all Rhode Islanders. Expanding the availability of behavioral healthcare for our youth. Driving innovations that can make care more affordable. Investing in primary care to improve access. Collaborating to promote a healthcare system that is simply more fair.

A brighter, healthier future
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affordability
BCBSRI Sustainability Report
affordability
Improving the quality of care
“I could never afford to have my children living at home if it wasn’t for this wonderful BlueRI for Duals plan. And their health navigator Teressah is amazing.”
—Amey Morris, mother of two BlueRI for Duals members
4points down
The five-year trend shows that life is getting harder for some Rhode Islanders
100+
BCBSRI LGBTQ Safe Zones
equity
The house we built together
quality
Connecting children and teens with mental healthcare
#1 in member satisfaction for three years in a row – JD Power
quality
Meeting our members where they are
affordability
Care Managers help thousands of members
equity
Lending many hands to local nonprofits
affordability
Employers rewarded for employees’ healthy choices

Measuring What Matters

271
organizations supported through in-kind donations, volunteerism, or financial support
98%
of our employer group customers chose to stay with BCBSRI in 2023
8,791
volunteer hours served
80%
Medicare members covered in value-based care arrangements
12,000+
membership growth in 2023
$5.3 million+
invested by the company through financial or in-kind donations or distributions from the Rhode Island Community Health Fund at the Rhode Island Foundation
59
Net Promoter Score
highest of any Blues plan in the country
147,940
people impacted by charitable funding or volunteerism

2023 Financial Results